GENERAL CONDITIONS MARCHA

TERMS + CONDITIONS
REGISTERED ADDRESS
MARCHA
Czaar Peterstraat 68
1018 PR Amsterdam
The Netherlands

Chamber of Commerce 09106190
VAT: NL 171269482 B01

HOW TO ORDER
Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card is authorised for the transaction. We will contact you if there are any problems with these issues.
If an order is gateway rejected due to our security settings, please note that if you attempt the order multiple times the bank will hold these funds in a pending status for up to 5 working days. Please do not reattempt your orders and call the customer care team on 03456 800 975 who will be able to assist you.
We do try to ensure that pictures of the goods on our website are accurate. However, there may be slight variations in colour and texture between the pictures and the goods themselves.

PAYMENT
We accept Visa, Mastercard, American Express, Maestro, IDeal and PayPal.
All transactions are taken in Euro. If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.

ACCEPTANCE OF YOUR ORDER
We will send you an e-mail confirmation receipt of your order. The contract between us (MARCHA) and you (the customer) becomes binding when we send you an invoice (with your goods).
Your card will be charged automatically when you place your order. If for any reason we are unable to fulfil your order, a full refund will be given.

TAX CHARGES
All prices quoted on this website are inclusive of NL taxes (VAT) at the current rate (21%). We automatically deduct NL VAT for orders being delivered outside of the European Community. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

PROMOTIONAL/DISCOUNT OFFER TERMS + CONDITIONS
From time to time MARCHA runs Promotions and Offers on selected products or lines we refer to these collectively as our “Promotional/Discount Offers”.
All of our Promotional/Discount Offers are subject to the below Terms + Conditions;
– Valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated
– Cannot be used in conjunction with any other offer;
– Valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period and previous purchases are not eligible;
– They may not be valid in store unless otherwise stated;
– If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund;
– Shopping codes are for use by the intended recipient only and proof of entitlement may be requested;
– All orders are subject to acceptance and any improper use of shopping codes may result in the cancellation of your order;
– Specific offer terms and conditions are provided with each Shopping Code – for specific information relevant to that offer, please refer to marketing material on which it is featured.
– All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice;
– Orders cannot be amended once placed and discount codes cannot be applied retrospectively;
– If applicable, free delivery applies only within the NL
– If applicable, free delivery applies to Standard NL delivery only
Please Note: When an order is placed using a promotional/discount code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
CANCELLATION POLICY
Under the Consumer Contracts Regulations you have the right to cancel an order from the moment you place it and your right to cancel ends on the 14th day from when your goods are delivered to you, your nominated neighbour or your dedicated safe place.

You are also given the right to cancel an order at the point of sale. We recommend you email service@marcha.studio in the first instance so we can arrange for your order cancellation prior to it being dispatched.

If your order has been shipped or is in transit you will not be able to cancel it before it reaches you. We recommend you return the goods following our Returns Policy.

If you choose to cancel your order (instead of following the returns process) you will need to cover the cost of the return shipment.

The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain your Proof of Postage Receipt.

The reimbursement will be credited without undue delay to the purchaser’s original payment method within 8 days of receipt of the returned goods.

Please note – Your right to return products does not apply to goods made for your specification, that have been clearly personalised or have not been reasonably cared for whilst in your possession.

DELIVERY
Visit the Shipping Information page for our current NL and International Delivery services and costs.

FAILED DELIVERY
We will deliver the goods to the address for delivery that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given and which we will deliver to is incorrect. We recommend selecting one of our ‘Signature Required’ delivery services to ensure the goods are delivered and received. We will not be responsible for the goods once they have been delivered to the address specified on the order.
If your order is confirmed as lost by the shipping provider and after their investigation process is complete, we will replace your order only. If the items are no longer required please return them to us using the freepost returns label and ensure you obtain proof of postage from the post office. If the items are out of stock we will process a refund.
OWNERSHIP
You will own the goods once they have been delivered to the address specified on the order and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods.

RETURNS POLICY
If for some reason you are not completely satisfied with your purchase, you can always return the item(s) within 14 days from the date of purchase.
All items must be returned within 14 days of receipt of the order with the completed Online Returns Form enclosed, and must be returned new, unused, and in the original packaging with all MARCHA garment tags and labels attached.
Once we have received your returned item(s) at our warehouse, we will send you an email to confirm receipt of the returned goods. Please allow 10 working days for your return to reach us. We cannot be held responsible for item(s) lost in transit.
We will then inspect the returned item(s) and providing the order has been sent back as per the MARCHA Returns Policy, we will process your return request within 8 days of receipt of the returned goods and will send you further email notification to confirm this.
Visit the Returns + Exchanges page for further information.

FAULTY RETURNS
Please note we can offer an exchange on faulty returns under 3 months. We thoroughly inspect all our products before shipping to ensure the highest possible standards, but if for some reason the product you have received is damaged or has a clear manufacturing fault, please contact us immediately.
Please take extra care when trying on your garments. We recommend wearing a protective scarf to avoid transferring cosmetics onto fabric and removing all deodorant, fragrences and jewellery.
Any item(s) returned as ‘Faulty’ will be inspected by our Garment Technician and any item(s) that are returned damaged as a result of wear and tear will not be considered as faulty and will be returned back to the customer. (Examples of wear and tear are item(s) that are returned soiled, marked or with any stains or perfume odours, material that contains fabric pulls, snags or bobbles or garments washed incorrectly.)
If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be replaced including delivery costs if the return is considered a manufacturing fault.
Please contact Customer Care if you have experienced a manufacturing fault with one of our products to discuss your options prior to returning the item(s).