TERMS + CONDITIONS
Czaar Peterstraat 68
1018 PR Amsterdam
Chamber of Commerce 09106190
HOW TO ORDER
Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card or payment is authorized for the transaction. We will contact you if there are any problems with these issues.
We do try to ensure that pictures of the goods on our website are accurate. However, there may be slight variations in colour and texture between the pictures and the goods themselves.
We accept Visa, Mastercard, American Express, Maestro, IDeal and PayPal.
All transactions are taken in Euro. If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.
ACCEPTANCE OF YOUR ORDER
We will send you an e-mail confirmation receipt of your order.
Your card will be charged automatically when you place your order. If for any reason we are unable to fulfill your order, a full refund will be given.
All prices quoted on this website are inclusive of NL taxes (VAT) at the current rate (21%). We automatically deduct NL VAT for orders being delivered outside of the European Community. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
NL deliveries will be made by Post.nl or TNT. international deliveries will be made through TNT/Fedex.
We will deliver the goods to the address for delivery that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given and which we will deliver to is incorrect. We will not be responsible for the goods once they have been delivered to the address specified on the order.
If your order is confirmed as lost by the shipping provider and after their investigation process is complete, we will replace your order only. If the items are out of stock we will process a refund.
You will own the goods once they have been delivered to the address specified on the order and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods.
If for some reason you are not completely satisfied with your purchase, you can always return the item(s) within 14 days from the date of purchase.
All items must be returned within 14 days of receipt of the order with the completed Online Returns Form enclosed, and must be returned new, unused, and in the original packaging with all MARCHA garment tags and labels attached.
Once we have received your returned item(s), we will send you an email to confirm receipt of the returned goods. Please allow 10 working days for your return to reach us. We cannot be held responsible for item(s) lost in transit.
We will then inspect the returned item(s) and providing the order has been sent back as per the MARCHA Returns Policy, we will process your return request within 8 days of receipt of the returned goods and will send you further email notification to confirm this.
Visit the Returns + Exchanges page for further information.
Please note we can offer an exchange on faulty returns under 3 months. We thoroughly inspect all our products before shipping to ensure the highest possible standards, but if for some reason the product you have received is damaged or has a clear manufacturing fault, please contact us immediately.
Please take extra care when trying on your garments. We recommend wearing a protective scarf to avoid transferring cosmetics onto fabric and removing all deodorant, fragrances and jewelry.
Any item(s) returned as ‘Faulty’ will be inspected by our Garment Technician and any item(s) that are returned damaged as a result of wear and tear will not be considered as faulty and will be returned back to the customer. (Examples of wear and tear are item(s) that are returned soiled, marked or with any stains or perfume odors, material that contains fabric pulls, snags or bobbles or garments washed incorrectly.)
If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be replaced including delivery costs if the return is considered a manufacturing fault.